SHIPPING POLICY

1. General Information

• Shipping Area: We ship domestically and internationally to select countries. Please email us at cabochonds@gmail.com for international shipping details.

• Processing Time: Orders are typically processed within 1-3 business days. Custom orders may take longer, and an estimated processing time will be provided upon order confirmation.

• Carrier Partners: We partner with reputable carriers such as UPS, FedEx, and DHL to ensure your items are handled with care.

2. Shipping Options

We offer various shipping options to meet your needs:

• Standard Shipping: Estimated delivery within 5-7 business days.

• Expedited Shipping: Estimated delivery within 2-3 business days.

• Next-Day Shipping: Next business day delivery for orders placed before 12 PM EST.

Shipping costs vary based on the chosen shipping method, the weight of the package, and the destination. Shipping costs will be calculated at checkout.

3. International Shipping

• Availability: Email us at cabochonds@gmail.com to find out if we can ship to your location.

• Customs and Duties: The recipient is responsible for all customs duties and taxes levied by the country of destination.

• Transit Time: International shipping typically takes 7-21 business days, depending on the destination and customs processing.

4. Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package's progress directly on the carrier's website.

5. Shipping Insurance

All orders are insured during transit to cover against loss, theft, or damage. If you encounter any issues, please contact our customer service within 48 hours of delivery.

6. Signature Requirement

For the security of your high-value orders, a signature may be required upon delivery. If you are unable to be present, please consider shipping your order to an address where someone can accept the package on your behalf.